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What happens when my alarm system activates?
- A motion sensor, door or window sensor or another part of the system tells the control panel there is a problem. Remember that the alarm system is just a collection of electronic devices. It doesn’t know for sure that there is a real problem. All it knows is that one or more of its sensors activated, and, based on that information alone, it presumes someone is present without your permission.
- Your control panel calls your monitoring company through your telephone. If you were to pick up your phone while this is happening, you‘d hear nothing but static and you would be unable to use your phone for calls.
- Your alarm company receives information from your control panel: your name, address, phone, type of alarm (burglary/robbery/panic) and what area has activated.
- Your alarm company is required by City Code to call you to attempt to verify the alarm. If they can’t reach you at the primary number you designate, they are required to try to contact you at your designated back-up number. If they are unable to get verification at either number, then they will cause the police to be dispatched.
- If it’s a false alarm, you can advise your alarm company of that when they make their verification call. In those cases, police won’t be contacted at all, and you won’t get charged a fee.
- Do not try to call 9-1-1 to cancel a false alarm. Only your alarm company can cancel a police dispatch once its been made.
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